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FAQs

Here are answers to many of the questions that our customers ask about our safety deposit boxes in Leicester, conveniently grouped by category.

If you don’t find what you are looking for please contact us.

A safe deposit box is an individually stored container held within a highly secure safe or vault which is only accessible to the key holder. A safe deposit box is used to store valuable possessions that an individual may not wish to store at home or at their place of work. The person renting the box agrees to pay an annual fee for using the box, which can only be opened by combining the use of an assigned key and master key.


If you are concerned about the security of your valuables at home or in the workplace, you should consider renting a safe deposit box. According to the Central Statistics Office, there were over 37,000 burglaries reported in Leicester in 2012. The trend shows domestic burglary is on the rise and the installation of home security provides only limited protection, since owners can be forced to open safes under threat of physical violence. In addition, your home contents insurance costs should be reduced by the use of a safe deposit box.


You will be issued with two identical keys at the time of rental. If you lose one or both keys, you should inform Vault Safe Deposit Centres immediately. You will then need to make an appointment with us, to ensure you are present when a locksmith drills open your box. You will be responsible for the cost of the locksmith and the subsequent repairs that are required.


Jewellery, data storage, back up discs, wills, birth certificates, precious metals e.g. gold, silver etc., passports, property deeds, rare coins / stamp collections, military medals, artwork, important keys, home inventory list/video, marriage certificate, wedding video, income tax returns, family photographs, share certificates, insurance contracts.


You are not permitted to store any items that are illegal or dangerous. Weapons of any kind, explosives, gas canisters or liquids are not permitted. See our terms and conditions for a list of additional prohibited items.


You can visit us in person any day during our opening hours, call us to book an appointment or reserve a box online. We will require you to prove your identity using an acceptable form of photographic identification (a valid passport or driving licence) and a proof of address (a utility bill or bank statement less than 3 months old).


Only people registered to use your box with Vault Safe Deposit Centres will be allowed to access the vault area and your box. No more than three people (2 Joint Customers and 1 Nominee) can be registered to access one safe deposit box at any given time. No person under the age of 18 years will be permitted to register for or access a safe deposit box.


Prices start from less than 22p per day. A one-off key deposit of £225 is required to open a new account. The deposit is refundable when the contract ends with the return of the keys. Our minimum rental period is 1 month. Payment can be made by standing order, cash, credit card or debit card. There will be an additional cost of 2% if the payment is made by credit card.


Monday to Saturday 9.00am to 5.30pm


You can have your contents insured up to £100,000. Our partners Ellerton Knight are industry leaders in the provision of safe deposit insurance. You also can add additional outside wear cover for up to 20 days.


Our contracts are rolling contracts and 14 days before your contract expires we will send you an email or a letter stating the date when your contract ends and the date when the renewal payment will be debited from your bank account. If you do not wish to renew you must notify us 7 days before the end of contract and both keys must be returned to us in person before the date on which your contract expires. Please see our terms and conditions for further information.


The only case in which we are obliged to open a box is when we are presented with a valid court order.


No. You will be issued with the only 2 keys which are unique to your safety deposit box. Each box is opened using a dual-lock system. The customer key and one held by Vault Safe Deposit Centres. Each box requires both keys to gain access; neither the company nor the customer can open the box alone.


If there is no ‘specified person’ on your account at the time of your death, then normal legal processes will prevail. Once the estate has been granted probate, the executor of the estate will be assigned access to the box. The person reporting your death should bring a certified copy of the death certificate to our office. Access will be allowed to the box for the purposes of probate valuation only. No items may be removed until such time as a relevant grant of probate has been shown.


Every safety deposit box will have a unique number which will be known to you and each key will have a duplicate of this number.


The price of safety deposit boxes depends on the size of the box and the rental duration you require.


Yes, only the authorised person registered with Vault Safe Deposit Centres will be allowed to enter the vault. Before entering the vault a verification of identity will be required including photo, signature and account number confirmation along with production of the keys. When we are satisfied, we will give the individual access to the vault area. The person will be accompanied to the vault by a staff member, where the box will be opened by both the customer key and the master key held by the company. Remember the box cannot be opened by one key it requires both keys, the master key and customer key to open. A separate viewing room is available for Vault Safe Deposit Centres customers to privately inspect the contents of their safe deposit box. Complete privacy and security is guaranteed!


There is no limit to the number of safety deposit boxes an individual can rent.


Yes, your child can be a nominee* provided that he/she is at least 18 years old.

*A nominee has full authority to use the key(s) and has access to the box, but is not authorised to cancel the safe deposit box contract.


Vault Safe Deposit Centres contracts are monthly, annual and bi-annual and are payable in advance of the term. They are therefore non-refundable.


The customer is the only person(s) who can access their safety deposit box. Vault Safe Deposit Centres is supplied with 2 high security keys with each box and on registration both these keys are given to the customer. Because these keys are used in high security areas they cannot be copied or duplicated by anyone.


The safety deposit boxes are rented individually to each customer. The contents of the box will always remain the property of that customer. It would be illegal for any party, including an insolvency practitioner, to access a customer’s box and/or to sell the contents as part of an insolvency petition or winding up process. The legal terminology is that all customers have “Tenant Rights”. So in the very unlikely event that anything should happen to Vault Safe Deposit Centres all customers would be immediately contacted and advised of what to do next. We also offer fully comprehensive insurance on our safety deposit boxes.


Yes, within our exclusive insurance product you can insure any cash in your safety deposit box up to the value of £100,000.


Sorry, for security reasons only the registered customers are allowed to enter the vault. However, if you view the six point security procedure online you can see images of the vault area along with a description of some of the security measures in place.